Call BienTek 7 Days: 7 AM - 7 PM. 248-535-5058
BienTek, LLC warrants repairs for thirty (30) days following the return of the computer to the client. If a failure occurs during the warranty period, service for the original problem only will be provided free of charge.
BienTek, LLC warrants all supplied hardware for thirty (30) days form date of purchase or installation (unless warranty exclusions apply); thereafter manufacturer warranties apply.
The following are excluded from warranty service, and if determined by BienTek, LLC shall be deemed billable service:
- Repair work caused by customer's misuse of the equipment
- Work external to the equipment
- Damage not caused by troubleshooting and/or repair, including, without limitation, damage caused by accident, transport, neglect, abuse, environmental conditions, or failure or fluctuation of electrical power (blackout/brownout), use of equipment in a manner for which it was not intended or designed, and failure to follow manufacturer's recommendations regarding use of equipment.
- Installations of upgrades or revisions
- Repairs caused by software problems or by equipment not covered in this agreement
- Repairs necessitated by attempted repairs by non-BienTek, LLC personnel
Limitation of Liability
BienTek, LLC disclaims all warranties, including all implied warranties of merchantability and fitness for a particular purpose. BienTek, LLC shall not be liable to the customer or any other person for any loss or damage of any kind related to this agreement including, but not limited to, out-of-pocket expenses, any consequential damages, inconvenience, loss of data, loss of profits, loss of use, emotional stress, physical injury, life or damage to software or hardware, regardless of cause. Any right of customer to recover for loss or damages to property caused by technician's fault or negligence shall be limited to the fair market value of the equipment prior to loss or damage. Any action against BienTek, LLC must be brought within 1 month after the cause of action occurs.
- BienTek, LLC does not warrant that the software/service will meet customer's requirements, that operation of the software/service will be uninterrupted or error-free, or that thesoftware/service will be corrected.
- BienTek, LLC is not responsible for problems caused by changes in the operating system characteristics of computer hardware or computer operating systems.
- BienTek, LLC assumes that software provided for installation (by the customer) is a fully licensed copy of said software.
- BienTek, LLC reserves the right to refuse service to anyone.
- BienTek, LLC will hold computer as collateral or have a lien placed against owners assets upon failure to pay for services. A 5% late fee of the total due will accrue on the 15th day and continue each 14 days until final payment has been made. Notifications of amounts due will be sent up to 30 days. Upon reaching 90 days over due the invoice will be automatically submitted for collections unless a prior agreement has been reached. If you are unable to pay the invoice due, please call us at 248-535-5058. We will be happy to discuss payment arrangements with you.
- The Client will be held responsible for all court fees and other miscellaneous fees should it be necessary to involve the legal system or collection agency to receive payments for services provided by BienTek, LLC.
- BienTek, LLC will return any equipment taken from client in same condition as when received, and no hourly labor charges will be incurred if BienTek, LLC deems they cannot handle client's request. Mileage fees are billable under any circumstance.
Disclaimers & Return Policy
- BienTek, LLC will not be responsible for any data loss while performing repairs, service, upgrades, virus cleaning, or network installations. Computer owner is responsible for backing up all data prior to service unless data backup package is purchased.
- BienTek, LLC is not responsible for any consequences from electrical surges and spikes. Computer owner is responsible for providing surge protection hardware.
- BienTek, LLC is not responsible for virus infections. It is the responsibility of the computer owner to make sure that the virus protection is enabled and up to date.
- BienTek, LLC is not responsible for incompatibility issues resulting from computer equipment not purchased from BienTek, LLC.
- Payment for services and associated fee's are due at time of delivery of equipment to client.
- 30 Day return policy on hardware from date purchased or installed, receipt required other wise a credit will be issued. Must include all disks, cables, hardware, and paperwork. 15% restocking fee will be applied.
- 15 Day return policy on unopened, factory sealed software, receipt required other wise a credit will be issued.
- 15 Day exchange policy on opened software, exchanged for same title only (NO EXCEPTIONS)
- 30 Day return policy on computer systems from date of purchase, receipt required, computer must meet specifications as when purchased. Must include all items received (keyboard, speakers, mouse, disks, paperwork, etc.) 15% restocking fee will be applied.
- No returns or refunds on Special orders or custom work.
- Installation appointments will be made upon arrival of parts to be installed.
- Client agrees, that once BienTek, LLC and client have arranged a date and time for service that it represents a legally binding contract.
- Diagnostic fee and mileage fees to be paid on initial visit or consultation. (Non-Refundable)
- There will be a $55.00 charge for returned check fee.
- We reserve the right to request a deposit.
If there are any questions regarding the terms of service, you may contact us using the information below.
BienTek LLC
41663 Blair Dr
Novi, MI 48377
248-535-5058
1: Give BienTek a Call...
at 248-535-5058. Brian Bien, the owner, will ask you about your technology needs before pairing you with the best technician for the job.
2: Get Computer Services
You will speak directly with your technician about your quote and turnaround time before you commit to anything.
3: It's Fixed! Join BienTek's satisfied customers:
Virus Removal Services for Michigan
If your computer has been running slower than usual, is showing unexpected popups or advertisements, has been displaying error messages, or locks up frequently, a virus or spyware infestation may be to blame.
We're available to discuss your computer issues over the phone. Contact us at 248-535-5058, or learn more about BienTek's virus removal service for PCs needing computer repair and virus removal.
Data Recovery & System Recovery
Does your computer not start or work normally? System file corruption, disk errors, and viruses can cause such crashes. Don't worry: in these cases, your files can normally be recovered.
Same-day recovery services are even available to Michigan in most cases. Your photos, documents, music and everything else can usually be saved. We can even set up data backup services to minimize risks in the future. Call 248-535-5058 for a quote.
Michigan Laptop Repair
Laptop services that can be done onsite often include data recovery, Windows boot issues, virus removal, and Windows system recovery.
Other laptop services offered include laptop lcd screen repair & replacement and power jack repair.
Call 248-535-5058 for help with laptop repair in Michigan.
BienTek
41663 Blair Dr
Novi, MI 48377
248-535-5058
help@bientek.com
BienTek provides onsite computer repair services 7 days a week.
Technicians are serving Michigan: Novi, Northville, Livonia, Canton, Farmington Hills, West Bloomfield, Commerce Twp, Wixom, Dearborn, South Lyon, Franklin, Walled Lake, Union Lake, Bloomfield Hills, MI.
